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Privacy Policy

Our privacy policy tells you how we collect, process and store any personal data that you provide to us as a result of using this website or telephoning to make an enquiry or appointment. If you are a client (or become one) we process a wider range of personal data and deal with a broader range of privacy and data protection issues. Clients are provided with detailed information during our engagement process.

How we use your personal data?

We are committed to protecting and respecting the privacy of our website visitors and enquirers by other means. Any information provided by you is used by us solely to progress your enquiry. By providing your personal information such as your name, telephone number, email address and any correspondence, you agree to us contacting you with regard to the information you request. If you contact us, we may keep a copy of your correspondence.

We will not disclose your personal information to a third party without your consent unless required to do so by law. We will take all reasonable precautions to keep your personal information secure and in accordance with the provisions of the General Data Protection Regulation (GDPR).

Our lawful reasons for processing your personal data

The GDPR requires us to inform you as to which lawful reasons we are relying on when we are processing your personal data. We operate on the basis of ‘legitimate interest’ when responding to your enquiry. We may also use the information held about you for our internal record keeping and compliance with applicable laws and regulations.

How long do we keep your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

What are your rights?

Under the GDPR you have various rights in relation to your personal data. These include:

  • Right of access
  • Right of rectification
  • Right of erasure
  • Right to request restriction of processing
  • Right of data transfer in some circumstances.

If you wish to exercise any of the rights above please email us at enquiries@duchennes.com. You will not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.

As a security measure, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Website security

The website contains links that make it easy for users to visit other websites. If you use links to leave the website and visit a website operated by a third party, Duchennes do not have any control over that website. Accordingly, Duchennes cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites. Users should exercise caution and look at the privacy statement applicable to the website in question.

Questions or complaints

In the first instance, we hope that you would contact us directly with any questions or complaints. The Data Controller is Mrs Josephine Duchenne. However, you may wish to contact the Information Commissioner’s Office and further details can be found at https://ico.org.uk .

Hassett House
Hassett Street
Bedford MK40 1HA

Tel: 01234 356678
Fax: 01234 343282